FAQFAQ

We offer a variety of services to make your stay as comfortable as possible.
Please feel free to contact us if you have any questions.

RESTAURANT

May I decide the meal on the day?: It is also possible to receive a reservation only for lunch and dinner. There is a limited number of courses at dinner.
If you wish, please contact us at the time of booking or by the day before.

See "Menu"

Do you have lunch on Saturdays, Sundays and public holidays?: There is no lunch on Saturdays, Sundays and public holidays.
Dinner is open.
※ There may be closed all day for maintenance in the building.

Can you deal with allergies?: It corresponds. There is also a menu for vegetarians.
Please tell us when you make a reservation what you can not eat.
Even if it is included in the content of the course, you can change it.

Can I bring in a cake?: We apologize, but please refrain from bringing in food and drinks, including cakes, due to hygiene concerns.
We can arrange the homemade pastry cake on our reservation three days before.
Cakes can be prepared according to the number of people. (Example: Cake for 2 people ¥ 1,600)
In addition, cake can not be taken home. Please acknowledge.

Can I bring in wine?: It is possible to bring in.
Cork charge ¥6,000 per bottle of wine/champagne
There will be a charge of ¥23,000 per bottle of whiskey.

The price of the guidance is the amount of tax. A 10% service charge will be added to the information rate.

Do you have any souvenirs?: We have seasonal Japanese sweets, chopsticks and meal tickets available at our hotel.

Do you have a private room?: yes. Yes. We have private rooms in the restaurant for groups of 4 to 19 people. (*Meals are course only.)
Also, if there are more than 20 people, we will be at the banquet hall.

See "Restaurant Private Room"
See "banquets and meetings"

Do they have a dress code?: Nothing in particular.
However, men are not allowed to use beach sandals and running shirts.

Do you have sister stores in Kyoto?: Yes. There is a bistro shop near the Kyoto City Hall where you can enjoy French cuisine casually. Please use this together.

Fortune Garden Kyoto (FORTUNE GARDEN KYOTO)
Kawaramachi, Nijo, Chukyo Ward, Kyoto City
TEL:075-254-8843

Can I make a reservation?: Yes. We accept reservations from 3 months before the reservation date.

See "Restaurant"

PARTY

What kind of food can you prepare?: Basically, it will be prepared in Italian.
Japanese taste dishes can also be booked upon request, so please contact us or see the course plans below.

View Lunch Menu
View Dinner Menu

Are there any restrictions on the number of users? What kind of room do you have?: The use of the venue (banquet) is basically 20 people or more.
We also accept new buildings (up to 300 people) and whole buildings (up to 500 people), so please inquire once.
Please see the following page for the image and the maximum capacity of each venue (banquet).

See "Venue (Banquet)"

Can I change the number or contents of my reservation?: Plans can be considered up to 10 days in advance.
You can change the number of people until the last 2 days before confirmation of the latest number of people one week ago.

Is it possible to temporarily hold the venue?: Basically, we accept orders for up to one week.
※ Please note that there are times when we can not accept it depending on the time.

Are there any rental equipment or equipment?: Microphones, microphone stands and sound equipment can be borrowed free of charge.
There is a charge for projectors & screens, karaoke equipment, etc. Please contact us for more details.

Is there a shuttle bus?: There is no dedicated shuttle bus available.
We can arrange for you, so please feel free to contact us.

Is there a cancellation fee?: Please note that if you cancel the banquet for your convenience, you will be charged the cancellation fee specified below. In addition, the following "estimated amount" will be the estimated amount as of the day when the customer was notified that the cancellation was made in writing (in the case of postal mail, the postmark date).

実施日９０日前から６０日前迄 : 御見積金額の１０％
実施日５９日前から３０日前迄 : 御見積金額の３０％
実施日２９日前から８日前迄 : 御見積金額の５０％
7 days before the implementation date to the day before: 80% of the estimated price
On the day of implementation: 100% of the estimated amount)

* At the time of cancellation, expenses already ordered (including all actual expenses that have already been or will be paid in the future due to the contract with the customer) will be incurred. If so, that amount will be added to the above cancellation fee.

Can I use a credit card for payment?: VISA · MASTER · JCB · AMERICAN EXPRESS · Diners etc
It is available.

SERVICE

Is there a parking lot?: Not at the hotel. The nearby coin parking is available.
In addition, the parking fee is fully paid by the customer. Please acknowledge it beforehand.

Can I eat with a wheelchair?: Yes. You can eat while staying in the wheelchair. Restrooms are also available for wheelchairs only. Please be assured that the staff will assist you in places with steps.

Can I call for a taxi on the way back?: Yes. You can also arrange your designated taxi company.

Is there a toilet for the disabled?: Yes. The multipurpose toilet is fully equipped on the main building 1st floor and the new building 1st floor.

Is there a toilet for the disabled?: Yes. The multipurpose toilet is fully equipped on the main building 1st floor and the new building 1st floor.

How long does it take a taxi from Kyoto Station?: You can arrive in about 10 minutes to 15 minutes.
If you are traveling by transportation, please see "Access".

View "Access"

Is there an ATM (Cash Machine) in the store?: We are sorry but we do not have it. There is a convenience store and a city bank within a 3-minute walk.

Do you have any gifts or gifts?: Yes. Oil lamps, cutlery, restaurant tickets, etc. are sold at the main building restaurant reception.

See "Gifts"

Do you have accommodation?: We are sorry but we do not have it. If you are a wedding presenter, we will introduce you to the property.

CHILD

Can I use a child?: Yes. There is a children's chair available, so please make a reservation when making a reservation.

Is there a children's menu?: Children's lunch ¥ 1,500 is available. (Until target age 4 years old)
Please feel free to contact us as the contents of the meal will vary from season to season.
※ We accept by reservation until two days ago.

Lunch
We think that pasta lunch ¥ 1,200 or main lunch ¥ 1,800 can be served to children.

Dinner
There is also an à la carte menu, so you can choose what your child likes.
It is also possible to pull it out if you have something you dislike or a hot seasoning.

Is there a place where you can change your child's diapers?: Yes. We have prepared a bathroom with a base for changing diapers.